SHIPPING POLICY

We work quickly to process and ship your order, so once you have placed your order we are unable to make any changes. Please ensure the items in your order and your address are correct before purchasing. if you are unsure please EMAIL, DM or CHAT us before placing your order.

We offer free shipping on all orders over $150AUD. Orders placed before 2pm, Monday to Friday AEST will be dispatched the same day. Orders placed after the dispatch cut-off time will be processed the following business day. Orders placed after cut off on Friday and throughout the weekend will begin processing on the following Monday.

*Please Note orders are not shipped or delivered on weekends or public holidays*

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

 All pricing is in AUD.

CART TOTAL

SHIPMENT METHOD

ESTIMATED DELIVERY TIME

SHIPMENT COST

$150AUD+

AUSTRALIA EXPRESS POST

1 - 3 Business Days

FREE

LESS THAN $150AUD

AUSTRALIA STANDARD POST

1 - 5 Business Days

$10.99 AUD

 

Please note all delivery times are estimates provided by the shipping courier and cannot be guaranteed. All orders shipping outside of Canada may be subject to courier and/or customs delays.

 

HOW CAN I TRACK MY ORDER?

Once we ship your order you will receive an email with a shipping notification containing your tracking number. Once you have your tracking number you may visit the shipping carriers website and enter tracking number to see the updated shipping status.

 

CUSTOMS, DUTIES & TAXES

Osilia is not responsible for any customs fees or duties incurred on international shipments. All fees imposed during or after shipping are the responsibility of the purchaser.

 

DAMAGES 

Osilia is not liable for any parcels damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.